Hospitals are currently faced with a challenge: There are not enough specialty care providers to meet the needs of patients, and it’s too difficult for patients to navigate to the right care for their needs. This webinar will describe several initiatives underway at University of California, San Francisco (UCSF). First, UCSF’s VP of Digital Health Aaron Neinstein, MD, will explain the work UCSF has done to improve the experience of the patient seeking care, including how UCSF created significant efficiencies, time savings and superior patient experience by automating its referral intake process and creating self-service tools for its new digital patient front door. He’ll also discuss how UCSF is creating a continuous care delivery and engagement model in several complex care specialty service lines to increase its capacity, improve patient experience and enable remote care across a broader geographic area. 

Throughout the presentation he’ll be describing the tactics, methodologies and approaches to how UCSF has tackled these care delivery challenges using technology solutions. Learn best practices in how to become an agile, learning, data-driven organization that thinks “digital-first.” Participants will hear examples of how to form hypotheses and run experiments, how to implement processes to gather data and eliminate friction, how to measure experience in order to improve equity, and how to form cross-functional teams to improve patient experience.

Continue reading at aha.org

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