The Automated Call Center: How AI and Digital Patient Engagement Can Reduce Call Volumes and Increase Patient Satisfaction

Today, many health systems run the majority of patient interactions through the call center - from appointment scheduling and reminders, to registration, authorizations, financial assistance and payment collection. As a result, today’s call centers are frequently understaffed, overworked, and unable to meet evolving patient expectations.

Leading health systems are leveraging AI, robotic process automation, and digital patient engagement to automate many of the workflows that previously ran through the call center. With cumbersome, manual processes streamlined, teams are increasing their capacity and better serving their patients, while reducing the overall cost of care.

Join us to learn best practices from industry leaders on automating common call center workflows, including triage and scheduling, appointment reminders, registration, prior authorization, referral management and payment collection.

Read on go.beckershospitalreview.com

Email Share