Digitally Delivered, Systemically Challenged: A Qualitative Study of Health System Readiness for Digital Care

Digitally Delivered, Systemically Challenged: A Qualitative Study of Health System Readiness for Digital Care

Digital health technologies (DHTs) expand healthcare access, improve care coordination, and reduce costs. However, integrating these tools into care faces complex barriers. Understanding the perspectives of health system leaders is essential for developing sustainable DHTs. The objective of this project is to explore the experiences and priorities of health system stakeholders regarding the implementation of DHTs. The study team conducted semi-structured interviews with 12 stakeholders from diverse U.S. health systems, including clinical, operational, and executive leadership.

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Major barriers to effective digital care adoption include integration challenges with existing workflows/EHRs, reimbursement and regulatory hurdles, and risks of fragmented or inequitable care without strong policy and infrastructure support.



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