What is the ROI for Conversational AI in Patient Access?

What is the ROI for Conversational AI in Patient Access?

HCA Divisional CIO, Andy Draper, highlights the need for health systems to prioritize technology to enhance staff retention and curb employee burnout. Hospitals and clinics face unprecedented challenges in this regard, with employee turnover imposing significant financial implications. Patient access call center staff, in particular, require attention due to the hidden costs associated with repeated losses and replacements. By leveraging technology providers to automate routine tasks and inquiries, call center staff can focus on more complex queries, improving their productivity. Streamlining and automating processes are crucial for CIOs to consider in optimizing employee efficiency. The time and financial investments required to replace call center employees underscore the urgency to address staff retention through technological interventions.

Medigy Insights

In this discourse, HCA Divisional CIO, Andy Draper, emphasizes the imperative for health systems to prioritize technology to enhance staff retention and mitigate employee burnout. Employee turnover in hospitals and clinics has substantial financial implications. Specifically, patient access call center staff necessitate attention due to hidden costs associated with repeated losses and replacements. The strategic utilization of technology to automate routine tasks allows call center staff to concentrate on complex inquiries, thereby elevating productivity and optimizing employee efficiency. Addressing staff retention through technological interventions is a pressing concern, given the time and financial investments required for employee replacements.


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