What is the ROI for Conversational AI in Patient Access?

HCA Divisional CIO, Andy Draper, highlights the need for health systems to prioritize technology to enhance staff retention and curb employee burnout. Hospitals and clinics face unprecedented challenges in this regard, with employee turnover imposing significant financial implications. Patient access call center staff, in particular, require attention due to the hidden costs associated with repeated losses and replacements. By leveraging technology providers to automate routine tasks and inquiries, call center staff can focus on more complex queries, improving their productivity. Streamlining and automating processes are crucial for CIOs to consider in optimizing employee efficiency. The time and financial investments required to replace call center employees underscore the urgency to address staff retention through technological interventions.