The Innovative Technology Supporting Health Information Operations at PeaceHealth

This is a heady time for health information (HI) professionals, when we can leverage new and emerging technology as well as reap the benefits of mature application solutions to solve challenges. The time is right.

Although a number of technology projects were abruptly halted when the COVID-19 pandemic began, many organizations have since doubled down to quickly implement new solutions that not only have financial returns but improve the patient experience both virtually and in person. Technology solutions can assist in many of our HI functional areas to shore up staffing gaps, gain efficiencies, and decrease turnaround time in key metrics, elevating many positions from clerical to knowledge worker.

Diving into an array of technology options from a variety of vendors can be overwhelming, so it is critical that we tie each potential initiative to the achievement of strategic and operational goals. This requires careful of analysis of current performance and solid predictions of future state workflow efficiencies with anticipated savings and financial returns.