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How to Use Technology to Turn Around Staff Turnover
Health systems and hospitals have been grappling with high turnover rates for physicians and nurses since the beginning of the coronavirus pandemic in 2020. High turnover rates compromise access to care and have financial consequences for the bottom line. Ardent Health has been focusing on technological approaches to addressing staff turnover at its hospitals and clinics.Virtual nursing has been the primary strategy to address nurse turnover at Ardent, Campbell explains.Virtual nurses at Ardent are rounding on patients, and completing intakes, admissions, and discharges, and they can come into the room at any time. The work that the virtual nurses are doing is cerebral, according to Campbell.
Medigy Insights
In recent years, documentation burden has been a primary driver of physician turnover, Campbell explains."Electronic medical records have not been making significant inroads in reducing documentation burden, including the most advanced EMRs," Campbell says.To rise to this challenge, Ardent has adopted Ambience, an artificial intelligence scribe tool."A clinician starts an encounter with a patient by saying the conversation is going to be recorded, then they have a conversation with the patient," Campbell says. "The clinician can look at the patient the whole time. The clinician then walks out of the room, and in less than a minute a clinical note is completed."
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