In 2025, healthcare will be more “remote” than ever. What will that mean for IT, security, and user experience?

Healthcare organizations have been accumulating a lot of technical debt—defined as taking shortcuts when building software and systems to save time knowing you’ll have to pay for upgrade later—because they’ve had to prioritize rapid implementation of systems to meet urgent needs, like the sudden shift to remote work during COVID and the need to keep pace with the shifting regulatory environment. As a result, they find themselves relying on outdated technology that’s less and less able to do its job over time. This focus on immediate solutions over long-term planning is common in healthcare. For instance, 51% of hospitals and health systems have more than 50 different software solutions in use. These outdated systems pose numerous challenges, including operational inefficiencies, security vulnerabilities, and a reduced capacity to adapt quickly to emerging demands.