Phoenix Children’s Hospital’s Success Story: A Rapid Transition to Telehealth, With High Satisfaction All Around

Earlier this spring, long before COVID-19 had surged dramatically in Arizona, leaders at Phoenix Children’s Hospital moved forward quickly to put into place processes and technologies to support the transition to widespread virtual care. The hospital’s leaders transitioned over 6,000 weekly appointments from in-person visits to telehealth in under a week in April. Meanwhile, the hospital’s telehealth dashboard is seamlessly integrating real-time data on patient visits for executives, physicians and schedulers. 

The fully automated system provides organization-wide and department-specific information - like which patients can be moved to video or phone, and which must be seen in-person - but also drills down to actionable items, like providing a daily call list for each of Phoenix Children's more than 100 schedulers and auto-texting families when schedulers can't reach them by phone.