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@ShahidNShah
@ShahidNShah
Driving EHR Satisfaction Through Team Collaboration
When C. Becket Mahnke, MD, steps into the physician lounge at North Central Washington-based Confluence Health, the atmosphere feels warmer than it did just a few years ago.
“We're entering an era—at least at Confluence Health—where the EHR, which has been the one of the biggest pain points for over a decade, is no longer the biggest pain point,” said Dr. Mahnke, a pediatric cardiologist and chief medical information officer at Confluence Health. “I can go into the doctor's lounge and not get yelled at now.”
Medigy Insights
Confluence Health achieved top-tier EHR satisfaction by fostering a culture of collaboration, reducing after-hours charting, and introducing AI tools like ambient documentation. Physician burnout dropped significantly, especially among family doctors, while patient access and satisfaction improved. Through ongoing feedback, targeted coaching, and shared accountability across care teams, Confluence set a national benchmark for meaningful EHR use and digital well-being.
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