Telemedicine 3.0—The Future of Health Tech Is a Conversation

For all the promises of telemedicine, it has largely failed to transform healthcare in any meaningful way. As I wrote in The Urgent Need for Telemedicine 2.0, what began as a promising frontier quickly stalled—relegated to scheduling upgrades and repackaged video calls. And in Why Digital Health Slept, I explored how a decade of technological opportunity somehow translated into inertia.Video calls, online forms, and remote diagnostics were supposed to usher in a new era of digital care. Instead, most telehealth encounters today remain little more than Zoom calls with doctors—a digital stand-in for traditional office visits, with none of the intelligence or intimacy that true transformation demands.That’s why the next shift isn’t just another incremental step forward. It’s a leap into something fundamentally different.