Remedying Pain Points In After-Hours Patient Care With AI

There is no defined timeframe for when patient care is needed most. At times, patients may need to reach their provider's office after hours for pressing concerns that require prompt responses. Furthermore, while chatbots and email offer an option to conveniently receive information, many patients prefer calling instead of using app-based services to receive timely responses on information such as appointment schedules and the status of medication refills.Many doctors' offices have had difficulties managing rising call volumes and voicemail messages, and patients may have had to deal with delayed responses. This creates a fragmented healthcare experience, which can leave patients feeling frustrated and put a strain on patient satisfaction. Hiring additional staff or after-hours teams to manage call volumes can be expensive and often isn't feasible for smaller, independent healthcare practices.