How Has Healthcare’s Approach to Telehealth Changed in the Past 5 Years?

As healthcare organizations refine their strategies, evolving technology, policy shifts and integration challenges are shaping the future of connected care.The COVID-19 pandemic ushered in a new era of telehealth adoption, accelerating its acceptance among both healthcare providers and patients. Five years later, telehealth has solidified its role in hybrid care models, with advancements in virtual visits, remote patient monitoring and diagnostics driven by artificial intelligence (AI).While some initial momentum has leveled off, key technologies and policy changes are shaping the future of connected care.“Telehealth is now an accepted mode of care,” explains Dr. Joe Kvedar, senior adviser at the American Telemedicine Association. “There are still challenges, but overall, it’s become a permanent part of the healthcare landscape.”

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Telehealth adoption is heavily influenced by regulatory and reimbursement policies. During the pandemic, Medicare and private insurers relaxed telehealth restrictions, allowing patients to access virtual care from home.“The biggest policy shift was eliminating the originating site rule, which previously required telehealth visits to take place at a healthcare facility,” Kvedar says. “Now, patients can receive care from anywhere, which has opened up major opportunities.”The future of telehealth will be shaped by further AI integration, improved home diagnostic tools and expanded reimbursement policies, with AI playing a larger role in diagnostics and patient engagement.

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