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COVID-19 has forced us to question what’s possible in healthcare delivery and to challenge our thinking. Our expectations of what we want and expect from contact with the health system, what a “safe” distance, procedure, or interaction looks like, and how satisfied each participant is with an increasingly digital experience of healthcare are wildly different than they were a few months ago.
True transformation is always a result not just of the availability of new technologies, but also of the willingness of patients, providers, and health systems to adopt it, and insurers to pay for it. This sea change of expectations has the potential to be the most transformative aspect of our new world. However, both traditional and virtual healthcare come with a bunch of, for lack of better words, stupid stuff that slows down providers, costs money, and hampers patient experience.
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