Implement These 6 Safeguards Against Fraud Accusations in Telehealth

During times of social distancing, telehealth has been essential for continuity of care. However, in the rush to implement the technology, providers may have overlooked one important detail: If they don’t follow coding, documentation and other requirements, they could be at risk for a post-payment recoupment or even payer accusations of fraud in the months ahead.

During the first month or so of COVID-19, payer telehealth policies changed frequently. If providers didn’t pay attention to these changes — or they don’t update their processes if/when policies change again — they could put themselves at risk for costly recoupments. Consider these six telehealth vulnerabilities and how to avoid them.