Best Texting Practices for Healthcare Appointment Reminders
The healthcare industry is at the forefront of everyone’s mind lately, thanks to the impact of the COVID-19 pandemic. While telemedicine has become increasingly popular, there will always be a need for patients to see healthcare providers in-person.
Whether your practice is currently offering telehealth options or you’re still seeing patients face-to-face, one thing that the healthcare industry can benefit from is using an automated appointment reminder service.
One of the worst mistakes you can make is overdoing it with your patient appointment reminders. While sending multiple messages can be helpful, there is a fine line between staying informative and being annoying.
If you want to increase patient engagement, consider requesting a response when you send out an appointment reminder text. For example, you could ask the patient to respond with “yes” if they still plan on coming or “no” if they wish to cancel.
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