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@ShahidNShah
@ShahidNShah
Using a Virtual Triage Platform to Boost Patient Access
The simple act of seeking and connecting with healthcare providers can prove daunting in America, where various factors, including location, availability, cost and insurance coverage, play critical roles in healthcare selection and utilization. The onus is on healthcare providers to facilitate easy and convenient appointment booking for new and existing patients. With advanced virtual tools, healthcare providers have the capability to simplify and streamline the process of seeking care.Indianapolis-based Community Health Network partnered with DexCare in April 2021 to accomplish this goal.Data from the Peterson-KFF Health System Tracker shows that, in 2022, about one in five U.S. adults under 65 experienced at least one care access barrier aside from cost. These included difficulties finding an available appointment and getting to the provider or clinic when they were open. Another survey released in 2023 revealed that more than 40% of U.S.
Medigy Insights
Health systems must make finding and booking healthcare services seamless and convenient to ease access to healthcare and boost patient attraction and retention. Community Health Network's digital health partnership with DexCare has been successful in this aspect; however, the health system first had to gain provider buy-in and overcome operational challenges.Though Community Health Network offered online scheduling and other appointment booking tools through its Epic MyChart patient portal, he added that few healthcare consumers were using that channel. Even established patients who had initially used the patient portal to book appointments tended to go back to Google to book subsequent appointments.
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