Behind the Scenes of Telehealth Standards Development

Behind the Scenes of Telehealth Standards Development

Telehealth volumes have leveled out following the peak of the COVID-19 pandemic, marking a critical shift in virtual healthcare. Since virtual care is no longer needed to ensure care continuity amid in-person care restrictions, healthcare stakeholders are becoming more discerning in technology adoption, opting for high-quality digital care programs that support value-based care.However, given the rapid evolution of virtual healthcare, ensuring high-quality and evidence-based tools and models is a challenge. To address this issue, two organizations focused on promoting healthcare quality have launched telehealth accreditation programs.

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Last month, the National Committee for Quality Assurance (NCQA) launched its Virtual Care Accreditation, which is designed to help organizations deliver high-quality care and identify and address gaps in their virtual care programs. Soon after, URAC launched an updated version of its Telehealth Accreditation program, which includes new standards and guidelines for responsible use of AI and enhancing data privacy protections.


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