COVID-19 Recovery Requires Staffing Stability, Patient Engagement

Healthcare leaders noted that maintaining staffing stability is key on the road to recovery from COVID-19. Practices that secured PPP loans were able to see lower turnover rates, which in turn allowed practices to schedule in-person visits that still allowed for social distancing.

“While telehealth services (e.g., video visits, audio visits, remote patient monitoring) were a lifeline for many practices in the early months of the pandemic, administrative leaders said that keeping communications open with their patients and giving them a sense of security around in-person visits, procedures, and services was what drove improved productivity and revenues toward the end of 2020,” the report authors wrote.

“Cost-conscious practices looking to grow and meet increasing levels of patient volume are likely to consider the addition of advanced practice providers (APPs) to their care team models,” the report authors wrote.