More than a phone call: The hidden value of chronic care management

As the U.S. population ages and chronic conditions increasingly drive healthcare costs, medical practices feel growing pressure to manage patients’ long-term health more effectively without overwhelming staff or sacrificing quality.

Chronic care management (CCM) has become a necessity in specialties managing patients with ongoing or long-term conditions; however, integrating CCM into a value-based care model presents challenges, including time management, billing complexity, stakeholder buy-in, and patient engagement.