Privacy, Efficacy Concerns are the Biggest Hurdles to Digital Health Adoption

Before the sudden surge in telehealth visits, only 9% of U.S. respondents said they had received healthcare virtually, and only 11% said their doctor recommended digital tools to manage their health.

That said, the level of trust depended on who was providing the service. The vast majority of people said they trusted hospitals and doctors to keep their healthcare information safe — 84% and 83%, respectively — while just 45% of users said they trusted tech companies to do the same.

A higher number of consumers also said they’d be willing to receive virtual care from traditional healthcare providers than other groups. 54% said they would consider this, while 27% of respondents said they would from technology or social media companies, 25% said they would from retail brands, and 21% said they would from medical startups.