The Benefits of Observability for Healthcare Organizations

Many healthcare organizations operate 24/7, 365 days a year. They can’t afford to be down due to the potential for financial loss and, more important, the impact on patient care. To support clinical care, healthcare organizations should be able to provide “five nines”: 99.999% availability, or no more than 5 minutes and 15 seconds of downtime a year. This can be challenging to pull off in the healthcare industry, where organizations have large networks and a long list of systems to manage, including the electronic health record (EHR).Most software companies today are creating reliable products, but healthcare organizations are still left with ensuring the reliability of their own networks and infrastructure to ensure that those software systems don’t go down. That’s where observability comes in.