Q&A: How AI and Automation Can Transform Processes for Senior Care Providers

Dusanka Delovska-Trajkova, CIO at Ingleside, highlights the transformative potential of AI and automation in senior care. Ingleside's digital transformation journey identified repetitive tasks consuming staff time, emphasizing the need for an updated approach. Delovska-Trajkova dispels misconceptions that older adults are uninterested in technology, noting increasing digital adoption among seniors. She discusses automation tools like dining robots and AI for HR and supply chain management as key areas of interest. Delovska-Trajkova also underscores the importance of personalization and adaptability, including smart home technologies that can enhance resident satisfaction and streamline staff tasks. Future projects at Ingleside aim to leverage these technologies for improved care and efficiency.