How Home Healthcare Providers Find Success with App Modernization

With millions of aging baby boomers striving to stay in their homes for as long as possible, home-based care has become a big business. Meeting the swelling demand requires a large workforce, a focus on efficiency and a willingness to adapt.For many home healthcare providers, that means modernizing applications to simplify processes, reduce technical debt and enable new capabilities.At Amedisys, headquartered in Baton Rouge, La., modernizing the IT department’s remote device management capabilities with Intel’s vPro® platform has been a “big, big win,” says Vice President of Enterprise Solutions Michael Phillips.As one of the nation’s largest home healthcare providers, Amedisys cares for more than 465,000 patients each year in 37 states and Washington, D.C.

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In the past, remote monitoring and management (RMM) and Tier 2 troubleshooting were laborious for IT staff and time-consuming for users. When problems couldn’t be resolved remotely, users had to send in their devices for repair, which slowed productivity and increased costs. Although Amedisys had a remote management tool, it mostly served for location tracking.In late 2022, Amedisys was in the market for a new RMM solution when it learned from CDW that Intel vPro® — already built into the laptops it had purchased — offered all the capabilities the company needed at no additional cost. It simply had to be activated.

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