Revenue Cycle Management and Telehealth—What Are the Challenges?

Now that COVID-19 has triggered an explosion of telehealth, more clinics are recognizing virtual patient care as an essential aspect of the integrated care model. According to a recent Global Industry report, the telehealth market expanded from $45 billion in November 2019, to $53.2 billion by May 2020. While its growth is insurmountable and its benefits numerous, clinics also need to consider the logistics of implementing an effective telehealth solution.

Revenue Cycle Management (RCM) is a critical component of a successful health care practice, and the same is true in relation to telehealth. To best integrate telehealth with RCM, it’s important to be aware of the potential challenges and to understand their solutions.