Advancing Healthcare Language Services and Leveraging Responsible AI

AI’s transformative impact spans across industries– including healthcare. In the area of translation and interpretation services, we are witnessing the evolution of incorporating AI technologies while upholding critical standards for patient privacy and care.The integration of AI presents a delicate balance between the use of human oversight and the integration of AI technology.A fundamental distinction exists between non-clinical and clinical interpretation or translation within healthcare. Non-clinical tasks, such as general inquiries (“Where is the bathroom?”), are well-suited for solutions like Google Translate or other AI-driven language models. However, when navigating clinical interactions involving medical terminology and patient care, human involvement and the use of trained medical interpreters remain essential for equitable or quality limited English Proficiency (LEP) patient care.