The Real-Time Health System: Adapting Healthcare to the New Normal

Right now, in the midst of a pandemic, our healthcare system is struggling with uncertainty – some might even say chaos – as it tries to stem the tide of infections that are sweeping across the nation. Pandemic aside, that transformation is largely a consumer driven phenomenon: Consumers have grown accustomed to the convenience of real-time access to people, process, information and transactions from any location and any connected device, and healthcare is no exception. In growing numbers, consumers expect greater engagement in decisions about their health, and connectivity to their care team beyond the encounter.