Telemedicine Helps SSM Health triple Volume of Psychiatric Care

Telemedicine Helps SSM Health triple Volume of Psychiatric Care

The demand for behavioral health services is overwhelming across the country, but it's particularly acute in Missouri, where approximately only 200 of the state's 1,000 licensed psychiatrists actually reside in the state to serve a population of about 6 million.This shortage began to intensify even before the COVID-19 pandemic, and the demand hasn't let up since. Cardinal Glennon Children's Hospital experienced the impact firsthand – its emergency departments were becoming inundated with behavioral health patients, who at times were being held for weeks in the ED without proper beds, awaiting psychiatric evaluation and/or placement.What makes this crisis particularly challenging is its pervasiveness.

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Cardinal Glennon built its telemedicine program around its existing Epic EHR platform, which serves as the single source of truth for patient care. The telepsychiatrists connect with patients through Epic's integrated video platform, ensuring a seamless experience for providers and patients.After a psychiatric evaluation, the comprehensive care team – including PhD psychologists, counselors, licensed clinical social workers and nurse navigators – follows through on the psychiatrist's treatment directives, providing ongoing therapeutic support.


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