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Patient engagement that doesn't require manual outreach can promote staff efficiency and could improve clinical outcomes at safety-net organizations nationwide, according to CareMessage, which has announced the initial release of a new mobile messaging tool designed toward those aims.The nonprofit says the integration feature of its Health Equity Engine patient activation platform is meant to target a critical Uniform Data System reporting measure for Federally Qualified Community Centers.It's also designed to combat the seventh leading cause of death in the U.S. FQHC patients are disproportionately affected by diabetes – with 14% diagnosed with the disease, compared to 11.6% of the general population, CareMesage noted. Further, nearly 30% of FQHC patients have uncontrolled diabetes.
Securing resources for patients through text messages is one way to ensure health equity for the underserved, said Dr. Emily C. Webber, chief medical information officer at Indiana University Health – and a 2024 HIMSS Changemaker Award winner – earlier this year.Despite the need for access, FQHCs and other community health centers can also experience high rates of missed appointments that burden organizations and create unnecessary care delays for patients waiting to be seen.
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There is pain and reward when designing artificial intelligence that improves frontline staff experience, said Mercy Chief Nurse Executive Betty Jo Rocchio in her keynote at the HIMSS AI in Healthcare …
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