AI-Powered Process Improvement shows Big Patient Experience ROI

UCHealth Yampa Valley Medical Center needed to help patients feel more ready for surgery. With new automated workflows, it was able to achieve 100% positive patient satisfaction scores.Healthcare is a dynamic landscape. Opportunities to improve processes, address concerns and deliver exceptional care experiences are a patient expectation, a regulatory metric and at the heart of the reason many professionals choose to work in healthcare.Oftentimes, when people encounter healthcare, this includes a surgical visit in an inpatient or outpatient setting. A recent cross-sectional study found more than 11% of respondents reporting that they'd had surgery in the past year. For many in healthcare and especially in the operative setting, surgery is an everyday event – it's their job, their expertise. But that is surely not the case for the patients.