Patients now more comfortable with telehealth thanks to pandemic-driven surge in virtual care: study

Patients now more comfortable with telehealth thanks to pandemic-driven surge in virtual care: study

Patients are now more comfortable using telehealth as the COVID-19 pandemic drove a surge in virtual visits. According to a new RAND Corporation study published in Health Affairs Monday, use and willingness to use video telehealth rose most sharply in the past two years among Black Americans and people with less education.

The study was the last of four in a series published beginning in 2020 to mark the development of public response to telehealth during the pandemic. The new RAND study followed about 1,600 adults who participate in the RAND American Life Panel and completed surveys during February 2019, May 2020, August 2020 and March 2021 about their use and attitudes toward telehealth. Participants were asked questions regarding their willingness to use telehealth, barriers to use and modality preferences.

Medigy Insights

A recent study conducted by the RAND Corporation, published in Health Affairs, indicates that telehealth adoption has significantly increased during the COVID-19 pandemic. The study, which forms the final part of a series tracking public response to telehealth development, focuses on the period between February 2019 and March 2021. It follows approximately 1,600 adults who participated in the RAND American Life Panel and completed surveys during specific intervals. Results reveal a notable rise in video telehealth utilization and willingness to use telehealth services, especially among Black Americans and individuals with lower education levels. The study delves into factors influencing telehealth acceptance, including barriers to use and preferences for different modalities.


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