Treating Patients Like Consumers With Asynchronous Technology

Between the pandemic and dramatic growth in direct-to-consumer healthcare approaches, hospitals and health systems have been forced to find ways to provide convenient care for patients.

Asynchronous care should be part of every health system’s digital strategy. Unlike in-person visits or telehealth appointments, asynchronous care occurs online without face-to-face, real-time interaction between the clinician and patient. The patient takes an adaptive digital interview based on their symptoms and medical history. Then this information, along with their EMR records, is packaged up and delivered to the provider, who can diagnose and treat the patient accordingly.