How Does Mobile Communication Impact the Patient Experience?

With a 75% increase in usage last year, telehealth has proven itself a valuable tool during the global pandemic, and it’s predicted to continue at a high adoption rate in the future.

This is because it offers many benefits to the patient experience beyond reducing unnecessary in-person contact. It also enables healthcare providers to support patients with more information and better communication between appointments.

Besides reaching out to patients, it is easier for them to contact you, either directly or through an app or chatbot. Providing these automated response methods lets patients get immediate answers to simple queries such as checking appointment times or medication instructions.

Mobile communication helps physicians get information, advice, and reassurance to patients. It also improves the patient experience by increasing communication and support between appointments with check-up messages and automated self-service options.