Telehealth Use Survey: Research Findings

Telehealth use, which surged during the COVID-19 pandemic, has provided a way for physicians to provide care while keeping patients safe in their homes. These services also protected health care staff and safeguarded resources such as personal protective equipment (PPE).

In 2020, the COVID-19 Healthcare Coalition conducted a survey highlighting the wide expansion of telehealth services in many specialty areas, high levels of satisfaction with the services, and a look at barriers that could affect the continued use and improvement of these services.

The AMA recently fielded a follow-up survey (PDF) of physician experiences with telehealth, and gathered insights on current and expected future use to inform ongoing telehealth research and advocacy, resource development and continued support for physicians, practices and health systems.