A Toolkit for Building and Growing a Sustainable Telehealth Program in Your Practice

Telehealth is convenient, especially when offered beyond typical office operating hours. More fundamentally, telehealth has the potential to transform the health care experience for elderly patients, patients with chronic conditions, patients with disabilities, and patients living in remote or underserved areas. 

In this new environment, alternative models of virtual care outside primary care—such as direct-to-consumer virtual urgent care platforms—are also likely to expand rapidly, vying for the same patients served by your practice. 

Therefore, it is important for your practice to engage in medium-term planning now. Even though telehealth at your practice may well have started out of necessity in an unprecedented emergency, the path from here is more likely to be evolutionary.