NGPX is a community uniting America's best and brightest patient experience leaders to connect, inspire, and transform healthcare. Through intimate networking events, inspiring idea exchanges, and unparalleled story-telling, NGPX reinvigorates and breathes new life into the world of patient experience.
In today's competitive environment, "good" just doesn't cut it anymore. It's critical that hospitals go above and beyond to provide an exceptional patient experience. A growing body of research shows high-quality care and a strong patient experience go hand in hand. Even with outstanding care quality and outcomes, patients may still be left with a negative impression of their healthcare providers if they have an underwhelming encounter on the experience side, such as communication gaps with clinicians. Join this webinar where a panel of experience experts will share best practices for health system leaders to design the optimal patient experience.
Key learning points:
An overview of the role human connection plays across clinician and patient satisfaction, and care outcomes
Actionable approaches clinicians can take to drive a front-line focused patient experience
The transformational benefits hospital operations, patients and care teams that stem from an enhanced patient experience
Our Founders, like many C-Suite executives today, became disillusioned by the slew of patient experience conferences, summits, events, and webinars that promised “world-class networking” opportunities with leading patient experience decision-makers. In reality, most of these events had antiquated or irrelevant discussion topics, and people from any seniority level could attend. The problem is: most events don’t have the high-level research and insights that C-Suite leaders are looking for.
Our Assembly agendas are data-driven and curated from our industry-expert Advisory Board, a group of trailblazers with a proven record of digitally transforming organizations from the ground up. And the leaders that attend our events? They have either been personally invited to join or have an approved application to be a part of the Assembly. This ensures that our events remain high-level and relevant to the C-Suite, and makes peer-to-peer learning one of the most valuable takeaways from the experience. Our mission is to provide the C-Suite with the knowledge and connections they need to digitally transform their organizations.
This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure Patient Feedback is translated into quality improvement and assurance. This is particularly important during Covid-19 where feedback and engagement is key in identifying opportunities to create the best possible experiences for patients and carers, who are often accessing services during difficult times for themselves and their families.
Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and ensure that insight leads to quality improvement. Sessions will include learning from patients, improving patient experience during and beyond Covid-19, a national update, practical sessions focusing on delivering a patient experience based culture, measuring patient experience, using the NHS Improvement National Patient Experience Improvement Framework, demonstrating insight and responsiveness in real time, monitoring and improving staff experience, the role of human factors in improving quality, using patient experience to drive improvement, changing the way we think about patient experience, and learning from excellence in patient experience practice.
The Health Innovation Network is the Academic Health Science Network (AHSN) for south London, one of 15 AHSNs across England.
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