The Total Cost Of Not Managing Outsourced Vendors

Before high-deductible health plans and the expansion of IRS and CFPB engagement in patient finance, managing uninsured accounts and patients with responsibility after insurance was relatively straightforward.

In the good old days, third-party payers were responsible for the lion’s share of the balance, and a handful of patients might have a copay or fairly reasonable deductible. Bills were itemized and submitted, and (ta-da) providers were paid. Efforts to collect for the uninsured focused on eligibility for some means-tested program. If patients didn’t qualify, the process ran its normal course with little recovery. The end.