Deploying innovations requires practitioners to elicit and document the expectations and goals of audiences in a disciplined and results-oriented manner. Exceeding the end users’ expectations is a major goal for healthcare innovators, but many innovation projects fail because a systems requirements approach is used instead of an intended results approach. The IL CoP’s Innovation Expectations subject area focuses on the key factors that can help innovators lead stakeholders to identify and document patients’ and other stakeholders’ expectations rather than try to guess their needs.
IL CoP’s Innovation Expectations collaboration features drive collective critical inquiry on different goal-setting frameworks like Objectives and Key Results (OKR). Systematic, framework-based, content enables innovation practitioners to keep a track of all expectations objectively and stay on top of them throughout the innovation process.