Patient Acquisition

A Deep Dive into CA’s mHealth Effort to Support Youth Mental Health

• California DHCS launched a statewide initiative addressing youth mental health crises through mobile health (mHealth) apps. The initiative, part of the Children and Youth …

5 Things a Hospice Nurse Wants You to Know About Hospice Care

• Hospice care, often misunderstood, offers comprehensive support for those with terminal illnesses. Hospice nurse Julie McFadden debunks misconceptions, emphasizing its more nuanced …

What Drugs Do Psychiatrists Prescribe?

• Psychiatrists prescribe a range of medications to address mental health conditions, playing a crucial role in enhancing life quality. Recognizing signs like persistent sadness, …

Amazon Takes on Health Systems With New Care Management Program

• Amazon is challenging traditional health systems with its Health Condition Programs, offering virtual access to care management for chronic conditions like diabetes and …

4 Steps Needed to Improve Patient Safety on a National Level Per PCAST

• The President's Council of Advisors on Science and Technology (PCAST) recently released a report, addressing the pressing issue of patient safety enhancement nationwide. The report …

Addressing Social Determinants of Health (SDOH) in Healthcare Part 2

• Numerous research studies consistently underscore the substantial contribution of social determinants of health (SDOH), ranging from 30% to 55%, to health outcomes. Recognizing the …

Capabilities Vendors Offer across Patient Engagement

• Patient engagement technology is pivotal in reshaping interactions between patients and healthcare providers, promoting a patient-centric approach. It encompasses mobile apps, …

Less Post-Acute Care Worsens Outcomes, Medicare Advantage Patients Reveal in New …

• A recent study conducted by researchers at Vanderbilt University sheds light on the disparities in post-acute care service utilization and outcomes between Medicare Advantage (MA) …

Drug Shortages Not Only Exacerbate Healthcare Burnout But Can Also Harm Patient …

• The second quarter of 2023 concluded with a concerning tally of 309 active drug shortages, a figure nearing the all-time high of 320 shortages, representing the highest count in …

Patient Engagement: A Key Element for Success in Value-Based Care

• In today's evolving healthcare landscape, the transition to value-based care (VBC) continues to gain momentum. To thrive in VBC paradigm, practices must prioritize patient …

Driving Innovation in Healthcare: How an Ecosystem Approach to IoMT has the …

• Presented herein is a guest discourse by Zack Tisch, Senior VP of Innovation and Life Sciences at Pivot Point Consulting. Historically, medical devices have contributed value to …

Hospital Downtime Planning: The Right Strategy & Technology to Ensure …

• Hospitals play an indispensable role in healthcare emergencies, necessitating their ability to navigate distinctive challenges to ensure uninterrupted patient care. Despite the …

New Resources To Improve Patient And Public Involvement In Health Research

• The University of Birmingham has developed a new tool to facilitate patient and public involvement in impactful research on long COVID. Detailed in a Nature Medicine paper, …

How remote therapeutic monitoring helps physicians improve patient care and …

• The article titled "How Remote Therapeutic Monitoring Helps Physicians Improve Patient Care and Education," published on June 19, 2023, Bronwyn Spira discusses the significant …

CMS Releases New Inpatient and Outpatient Procedure Codes

• A recent analysis by Amanda Norris highlights the release of new inpatient and outpatient procedure codes by the Centers for Medicare and Medicaid Services (CMS). Published on June …

How Chronic Care Management Can Benefit Providers and Patients

• A session led by Irina Koyfman, DNP, NP-C, RN, at the National Association of Managed Care Physicians (NAMCP) Spring Managed Care Forum 2023 detailed the potential of CCM …

How One Medical Delivers Culturally Competent Chronic Disease Management

• A team-based chronic disease management problem helps One Medical home in on the unique needs and preferences of patients, delivering on culturally competent care. “In a …

How To Maximize Patient Experience: Five Key Factors With A Big Impact

• Patient experience is a crucial aspect of healthcare that can significantly influence the success of health providers and practices regarding patient satisfaction and revenue. …

What Do Patients Want in Chronic Disease Management Tools?

•  In the world of chronic disease management tools, not all technologies are created equal. According to a new Regenstrief Institute study, care management apps that offer …

This AI Startup Aims To Predict Heart Failure Before It Happens

• One day in the future, a patient at risk for heart failure may find themselves waking up in the morning, opening up his smartphone and uttering these words: “The cat sat on the …

Health Technology Eases Anxiety in Patients With Chronic Conditions

• A broad range of digital health technologies were effective for managing mental health issues in adults living with a chronic disease, according to an international meta-analysis …

Chronic Care Management: Services Your Patients Need

• Chronic care management services help those with chronic diseases receive extra, ongoing support that improves short- and long-term health and wellness. I'm sure we're all …

Digital Health’s Role In Managing Chronic Disease

• Digital health solutions are helping scale physician services for managing disease and preventative care, which is a win for everyone. Sixty percent of U.S. adults have a chronic …

How To Stay Engaged With Your Patients, Especially During A Health Crisis

• Whether in crisis or times of normalcy, one key way to stay in touch with patients and maintain a strong relationship is consistent communication. Every industry has been affected …

Health Care Systems Need to Better Understand Patients as Consumers

• The data is clear: Patients in the United States aren’t loyal customers. They split their care across an average of four to five different provider networks each year. Given the …

Social Vulnerability to Credit for Many COVID-19 Health Disparities

• When vaccinated, most folks see good COVID-19 outcomes. But social vulnerability gets in the way of vaccination, leading to some COVID-19 health disparities. It’s broadly accepted …

Take a fresh look at patient engagement

• It’s crucial for providers to think of patients as customers and engage with them via the same channels that other businesses use to nurture those valuable relationships. It’s no …

Crucial Factors Healthcare Providers Should Consider When Migrating CRM …

• Within the healthcare sector, the migration of CRMs faces even bigger challenges due to the sheer amount and dispersion of data. Maintaining patient safety and ensuring …

Why Patients Leave - 4 Nonnegotiable Consumer Expectations

• After surveying more than 21,000 consumers since 2017, leaders from Accenture have found some interesting answers and developed conclusions about where health care organizations …

Patient flow's impact on the practice

• For 15 years, I unquestioningly followed my organization’s standard process for patient flow. Not anymore. The patient arrives at the check-in window to register and sits down to …

How health care can fix its customer satisfaction problem

• Health care ultimately must be about customer care. For a business that saves lives every day, health care gets low marks for customer satisfaction. The latest net promoter scores …

Out of Sight: Why Invisible Patient Engagement is Optimal Patient Engagement

• The future of patient engagement is omnichannel not only from a patient perspective but a hospital caregiver perspective as well. As a patient engagement product director, there’s …

Caregiver Proxy Patient Portal Access Leaves Much to Be Desired

• Healthcare organizations may consider strategies for marketing proxy patient portal access to better support caregivers while protecting patient privacy. New research published in …

Improving Patient Experience with Digital Transformation

• Becoming patient centric in your organization isn’t something that you can do all at once. It’s a slow process that requires you to think about the patient experience in every …

What Should Health Systems’ Patient Access Strategies Be Heading into 2023?

• Health system leaders believe that improving patient access should be their top priority when strategically planning for 2023, according to a new report from the KLAS Research and …

Just What The Doctor Ordered: How A Shot Of New Technology Is Giving The …

• In this interview with Hari Prasad, the founder and CEO of Yosi Health, makers of an advanced patient intake and management system, we’ll get a comprehensive overview of the …

Tasmania transforming outpatient services with online booking, eReferral system

• These projects are part of its broader strategy to shorten wait times while building the capacity to cater to future health demands. The Tasmanian government has recently released …

MGMA 2022: Study Finds Most Respondents Agree Value-Based Care Is Better for …

• A joint study between the Medical Group Management Association and Humana took a close look at value-based care and how practices approach it. The study was presented at MGMA 2022 …

When it comes to Digital Health, Access is the Bare Minimum Patients Need …

• As telehealth has become a bigger part of the healthcare system, focusing on access is important, but quality of care matters, too. When digital health platforms are thoughtful, …

Leveraging the Power and Convenience of Text Messaging for Your Practice

• Over the past two years, integrating new technology into the waiting room experience has empowered patients and providers alike. Primarily by providing patients with tools that …

How Every Practice can Meet Patient Demands for Digital Convenience

• In a world with Amazon Prime and Uber, everything revolves around customer convenience—and that's a big deal for physicians trying to build a successful practice. Global consumer …

Advancing Digital Patient Engagement - Opportunities for Differentiation

• Rapid advancement in mobile digital health technologies has given consumers greater control over their care and the ability to engage more deeply with providers. Nevertheless, …

Driving Effective Patient Onboarding in Remote Patient Monitoring Programs

• Remote patient monitoring (RPM) has the power to fundamentally change how healthcare providers care for and engage with patients.  RPM provides a unique opportunity to collect, …

Pro-Tips for Acquiring Patients in a Competitive Space

• After almost two years of postponing appointments due to concerns about the coronavirus pandemic, healthcare consumers are ready to make their way back into the fold. A recent …

Health Care Digital Transformation Can Drive Patient Loyalty

• Quality health care provides a positive and engaging experience to the consumer, which is an essential ingredient for building and maintaining patient loyalty. In fact, patient …

Using Patient Engagement Apps to Reduce Hospital Readmissions

• Back when Christopher Meckel, MD, an orthopedic surgeon with Monterey Spine & Joint was a resident, joint replacement surgery didn’t center the patient the way it does today. …

Community-Based Care Aids Disparities in Chronic Disease Prevention

• Chronic kidney disease (CKD) has negatively impacted the health of racial and ethnic minority patients, but research from a Mount Sinai study showed that community-based care could …

How to Enhance Patient Engagement for Preventive Care Services

• Accessing preventive care services can be essential in catching chronic diseases early, improving patient outcomes, and lowering costs. With the coronavirus pandemic restricting …

Tips for Getting More Patients to Your Clinic

• Healthcare professionals provide an incredible service across a range of areas. Chiropractors, psychiatrists, dentists, therapists, and addiction services, are just some areas …

To Engage and Activate Patients, CRM Alone Isn’t Enough

• We talk about patient engagement a lot in healthcare today. But the reality is, we often don’t just want a patient to engage with a piece of content or information; we want them to …

How Ditching Paper and the Waiting Room can Increase Patient Engagement

• A recent Google Cloud survey revealed that 45% of physicians say the COVID-19 pandemic accelerated the pace of their organization’s adoption of technology, including making tech …

Data and Analytics Boost Strategic Text Message Outreach Programs

• A physician expert spells out how provider organizations can improve patient engagement - and eliminate care gaps. Because of COVID-19, many primary care physicians have seen …

The Ultimate Patient Experience: Retail-Like, Omnichannel Engagement

• The significance of both patient experience and patient satisfaction has grown substantially in the last decade, as consumer out-of-pocket costs have skyrocketed under …

Consumer-Oriented Patients Expect a Better Technology Experience

• Feeling much like an Olympic gymnast’s acrobatic routine, patients’ healthcare experience over the past 18 months has endured a dizzying series of twists, turns, and …

Patients as Partners is the Goal. Here’s How to Get There

• For healthcare organizations looking to provide more patient-centered care, it helps to see what others have been able to achieve by advancing their efforts to support, engage, …

5 Principles to Improve the Patient Experience

• Health care providers are now trying to leverage the ever-expanding array of digital technologies to enhance the patient experience. But in doing so, they must remember that …

4 Ways to Increase Patient Satisfaction

• Hospitals and healthcare systems can implement a variety of tactics to increase patient satisfaction. Strategies that involve support staff like environmental services associates, …

How Telemedicine is Transforming Doctor-Patient Relationships?

• Virtual care and telemedicine have been propelled to the forefront of healthcare provision because of the COVID-19 pandemic. As a result, healthcare providers, doctors and patients …

Addressing Health Equity in Light of COVID-19: Policy, Data, Culture

• As the nation emerges from the coronavirus pandemic, healthcare professionals can work to keep health equity as central to their strategies going forward. Sara Heath, managing …

Tech That Empowers Providers to Level Up on Patient Engagement

• The COVID-19 pandemic forced patients and healthcare providers alike to accept new ways to stay in touch, communicate, and to ask and give advice – which, in turn, catalyzed …

The State of Digital Patient Access

• Digital access is critical for patient acquisition and retention as demand for online self-service continues to rise. However, an analysis of the top 20 US News and World …

Get More Recalls With Patient Text Messaging

• Text messaging patients is a great way to increase recalls and keep them healthy. Texting campaigns have increased patient services revenue and improved care compliance. Simple …

Four Best Practices for Your Annual Wellness Visit (AWV) Engagement Campaigns

• Nearly half (45%) of all Medicare beneficiaries have four or more chronic conditions, making the prevention, management, and treatment of those conditions critical to both health …

Healthcare CRM in the Pandemic and Afterwards

• It may seem that with the pandemic shaking healthcare systems globally, customer relationships become a low priority. However, this is not the case. The increased patient flow …

Why Virtual Care Is Key to Health Systems Long-Term Business Strategy

• Over the past year, the shortcomings and gaps in healthcare have been exacerbated by the COVID-19 pandemic. The patient and provider experience (and their respective preferences) …

Why Personalizing Care is Essential to Patient Engagement Success

• Content and interactions tailored to address unique individual choices and preferences create long-lasting healthy outcomes and drive habit changes. Stress, bad sleep, poor …

Drive Patient Retention With Remote Patient Monitoring

• Value-based care payment models and reimbursement changes from the Centers for Medicare and Medicaid Services (CMS) prompted adoption of remote patient monitoring (RPM) programs in …

Differentiate Your Practice With a Unique Patient-Centric Approach

• A flurry of new laws around consumer-focused price transparency is causing a stir across the healthcare industry. But if you’ve been following the healthcare consumerism trend, it …

For Lasting Improvements, People with Behavioral Health Challenges and Chronic …

• Over the past year, more Americans have reported struggling with behavioral health issues such as depression, anxiety, and substance use disorder. The stressors are significant – …

Humanizing Patient Engagement With One-To-One Coaching

• Providers understand the challenge to get patients with chronic health conditions to engage with treatment plans and lifestyle changes, even when the patient knows it leads to …

Beyond Patient Engagement: How to Effectively Partner With Patients to Optimize …

• Patient engagement is a cornerstone of healthcare quality, driving active collaboration and shared decision-making among patients, families, and providers. Now more than ever, …

Patient Experience Key Element in Safety and Quality Improvement Initiatives

• Patient experience is a valuable element of addressing patient safety incidents and conducting quality improvement initiatives. Including patient experience in the process of …

Transform the Member Experience With Omnichannel Analytics

• Increased expectations and a new era of consumer empowerment are forcing businesses across industries to reexamine the customer perspective and develop new strategies for creating …

Emphasizing Patient Experience in Value-Based Care to Improve Collaboration

• While views on the definition of "value" in value-based care may vary, healthcare professionals can rally around prioritizing patient experience in value-based care. LeChauncy …

Reengaging Healthcare Consumers in a Post-COVID-19 World

• Some patients have postponed appointments from a few months to more than a year; yet regular appointments are the best method for flagging early signs of disease. Consistent visits …

4 Ways Data Can Inform Hospital Physician Liaisons

• Hospitals employ physician liaisons to educate the local healthcare provider community about the type of care and treatments they offer. The goal is to both keep existing patients …

4 Trends Forecasting the Post-COVID Future of Patient Experience

• The patient experience no longer begins when the patient steps through the door of the hospital or clinic, and that’s a credit to the pandemic living most Americans have done this …

Is Your Patient Experience on the Rocks? These Practices Might Be to Blame

• While negative experiences can drive patients away, positive experiences can engage lifelong patients who refer their friends, family members, and neighbors. For healthcare …

The Evolution of Patient Experience in 2021: How to Maximize Healthcare …

• While the pandemic may have accelerated the mass adoption of digital health solutions, many of these healthcare technology trends will likely become permanent.Besides, healthcare …

6 Tips to Rebuild Patient Volume Post Pandemic

• Rebuilding patient volume and re-engaging with your patients in 2021 requires a proactive approach to increase visits and care. Many practices responded to the pandemic by offering …

SDOH-Informed Primary Care Improves Patient Experience Scores

• Primary care clinics catering to the needs of populations experiencing homelessness result in better overall patient experiences, according to a new survey of veterans experiencing …

The Importance of Engaging Behavioral Health Patients Digitally

• To enhance patient care and engagement, Mind Springs Health & West Springs Hospital and Ellipsis Health joined forces to deploy a remote clinical decision support tool that …

How to Create a Customer-Centered TeleHealth Experience

• Even though remote care services have been around for a while, they have only now started gaining popularity.These services continue to revolutionize the healthcare sector even …

Expert Tips to Create a Concierge-Style Patient Experience

• With consumer-driven business models running the show, your existing call-handling systems and protocols are likely not contributing to the patient loyalty you need for a thriving …

Improving Patient Experience, While Avoiding a Star Ratings Scandal

• While every health plan, healthcare network, and physician practice talks up its exceptional patient experience, the truth is that some fall short and are often surprised when they …

Future-Proofing the Healthcare Experience

• The need for transformation in digital health has only been accelerated by COVID-19, with people seeking virtual care to avoid exposure or even delaying care and canceling …

Delivering Healthcare in the “Amazon Prime” Age

• Learning how to leverage and analyze data better could hold the key to unlocking greater value for consumers in terms of improved outcomes and engagement, but also in terms of …

4 Patient Engagement Strategies to Close Patient Care Gaps

• Care gaps can result in missed or delayed diagnosis, and subsequently, more costly and potentially more invasive treatment down the line. As healthcare providers edge closer toward …

Ensuring Patient Engagement Technology Is Effective

• In order to engage patients in their care in a meaningful and sustained way, patients must see the value in patient engagement systems.A static repository of information like a …

Why the Digital-First, Patient-Centered Care Is Critical to Healthcare

• In the turmoil of one of the hardest years the healthcare industry has experienced, many healthcare organizations innovated nearly overnight, transforming bedside tablets into …

Envisioning a Data-Driven, Consumerized Patient Experience

• An activated patient might keep track of her diet, something that could be immensely useful for a clinician who is tracking her for pre-diabetes. But the health IT ecosystem is …

What Are the Current Trends On Digital Patient Engagement?

• Professionals in the medical industry understand the dire importance of patient engagement. Technology helps communication with patients more efficient than before. Various …

Four Strategies to Beat Retail Clinics in the Battle for Patient Experience

• Today’s consumers are conditioned for instant gratification. Given these expectations, it’s no surprise that many healthcare consumers are drawn to the convenience provided by …

Why Patient Experience Matters – And How to Improve It

• Patient expectations regarding their "experience" have changed dramatically in the last several years. This is not to say that clinical outcomes will be less important, but now …

Building a Robust Virtual Care Toolbox to Engage Patients and Improve Outcomes

• Organizations that want to achieve better communication must think beyond simple video visits and ensure all touchpoints — patient education materials, medication instructions, …

How to Market Patient Education to Support Patient Experience

• A healthcare organization needs to develop a relationship with that customer—or patient or family—and true to the digital boom in medicine, most patients want that relationship to …

Why Proactive Consumer Financial Engagement Is Essential Post COVID-19

• Given the current healthcare landscape, we’re now all too familiar with, it’s hard to believe that before COVID-19 hit the U.S., only 15% of practices were using telehealth for …

Analyzing Social Determinants of Health Data to Improve Patient Outcomes

• Over the past few years, we’ve seen an acceleration of efforts and much-needed innovations in the healthcare system, including the recognition of the importance of the social …

Why 2021 Patient Experience Will Be Tied to Telehealth Success

• Although patients are returning to ambulatory settings, the demand for telehealth is expected to continue in 2021, and potentially grow, as more patients become acclimated to …

Four Reasons Why the Digital Front Door Needs a Digital Mailroom

• Today’s healthcare consumer deserves a focused effort from their health system to provide a personalized and compassionate financial experience. Health systems in 2020 must collect …

Patient Engagement: Access Is the Future of Healthcare

• For practices and health systems, enabling patients to more actively participate in their medical journeys and care plans is an essential initiative, and it’s an area where we’ll …

Digital Onboarding Uses Telehealth to Start Conversations With Patients

• Propelled in part by the rapid deployment of telehealth during the COVID-19 emergency, healthcare providers are scrambling to make sure those platforms are reaching the people …

6 Innovative Ways of Engaging Patients in Healthcare

• One of the biggest challenges providers and facilities face is engaging patients in healthcare. As part of prioritizing measurable outcomes for a hospital and clinic, it’s …

Rethinking Patient Engagement in the Middle of a Pandemic

• The COVID-19 pandemic has successfully accelerated the availability of digital health tools, while simultaneously exposing opportunity for improvement in their ability to activate …

Creating a Personalized Experience for Patients

• COVID-19 is proving that everyday factors can make a big difference in a person’s current and future risks and needs, along with the type of support and preventive actions …

Improve Senior Patient Communication With Technology

• While the manner with which physicians communicate with their parents is incredibly important for better outcomes, the means by which they do so also has a big impact on their …

Three Ways to Boost Patient Confidence With Real-Time Contactless Communication

• The truth is, healthcare practices have been under immense pressure financially since the onset of Covid-19. A recent MGMA report found that 97% have experienced a …

COVID-19 Communications: Meeting Patients Where They Are

• The pace of vaccine production and distribution by the U.S. government has been accelerated, making more doses available to more people sooner. In many states, the prioritized …

A Patient Engagement Strategy Needs to Deliver a Holistic Experience

• Providers traditionally follow a three-pronged approach for closing care gaps: quality scorecards, population health management, and patient engagement. While quality metrics and …

Elevating the Consumer Experience in Healthcare

• As it turned out, healthcare is not Disneyland; it is an incredibly complex, highly regulated, and slow-moving ecosystem. The fragmentation and deeply ingrained provider-centric …

Innovative Patient Experiences: Four Pillars

• Before COVID-19 or BC, research was already starting to show that investing in customer experience (CX) had the potential to double revenue within 36 months. Yet BC, many …

Why Patient Experience Is Key to Post-COVID Growth

• COVID-19 has disrupted industries and nowhere is it more apparent than in healthcare. Given the urgency of addressing the pandemic – from ensuring new protocols are in place amidst …

How to Improve Patient Portal Adoption, Registration Rates

• Patient portal adoption and registration have been a critical goal for healthcare organizations ever since the Medicare & Medicaid EHR Incentive Programs launched the …

A Data Strategy Is Key for Health Systems to Attract – And Keep – Patients

• The COVID-19 pandemic has highlighted gaps in our healthcare system but also illuminated opportunities for clinics and systems to build deeper relationships with existing and new …

Strategies to Convince Hesitant Patients to get the COVID-19 Vaccine

• Despite the rollout of COVID-19 vaccine doses since mid-December 2020, there have been numerous logistical issues and ethical questions about how best to distribute those …

CRM Seen as Critical Tool in Improving Patient Experience

• Customer relationship management tools can be used by healthcare organizations to help attract, acquire, and retain customers, provide insight to drive behavior change, and help …

Five Hospitals Tell How They've Improved Digital Communication With Patients

• We are always looking for ways that technology can support both the patient and the members of the care team to improve patient and family engagement. Here are two recent …

Patient Engagement Strategies Take Weight of Worry Off Patients and Increase …

• CentraCare Health improved point of service collections by 25% by giving options and out-of-pocket costs, says Sheri Liebl, the healthcare system's executive director of revenue …

Three Digitized Ways to Improve the Member Experience

• Health plans are all too familiar with the challenges of member experience—that perfect storm of call/processing volume surge, staffing challenges, and critical moment-of-truth …

New Communication Methods Can Help Ring in New Year of Greater Patient …

• Telemedicine has allowed providers to extend care to more people while helping keep down costs and increasing patient convenience. The telehealth market is expected to grow at a …

The Promise of Conversational AI in Helping Restore the Doctor-Patient …

• Artificial intelligence (AI) is known for using big data to detect anomalies in medical imaging, predict health outcomes, personalize treatment plans, even perform robotic surgery. …

How the Right Revenue Cycle Partnership Can Address Consumerism Challenges

• Healthcare consumerism has been a trend on the rise for many years but has never been more relevant than in the COVID-19 “new normal.” Since millions of patients are dealing with …

Balancing the Human Touch With Digital Innovation to Enhance Patient Experience

• The COVID-19 pandemic has, in many ways, fostered the long-awaited technological breakthrough many healthcare advocates have been anticipating for years: the acceptance of …

How Covid-19 Should Change Your Chronic Disease Outreach

• In anticipation of a Covid-19 surge, many health systems have had to rethink care delivery, including canceling or shifting non-urgent appointments and restricting access to entry …

Improving Patient Engagement Through Digital Tools

• The explosion of telehealth, videoconferencing, and digital tools generally have been essential during COVID-19, says Dr. Jeffrey M. Hoffman, FAMIA, chief medical information …

The Future of Personalized Patient Engagement: Driving Optimal Population Health …

• While technology certainly hasn’t solved all our problems, one thing technology has provided healthcare is the opportunity to really personalize patient engagement at scale. The …

What Rural Hospitals Can Teach Their Urban Counterparts About Patient Engagement

• For all hospitals, healthcare IT (HIT) must figure prominently in their route to recovery.For rural hospitals, necessity is the mother of invention when improving patient …

Catching Up on Care Post Covid-19 Requires ‘Digital Compassion’

• In addition to human empathy, we are also seeing a new “digital compassion” emerging as healthcare providers work to support patients in need during this uncertain time. Showing …

How to Improve Patient Engagement Through Financial Information

• Physicians may be focused on how patients are treated in their practices and the quality of care they receive, but they often overlook one of the biggest factors in engagement that …

Using Tech to Improve Patient Engagement in the New Normal

• Although it has struggled to keep pace with other industries in digital adoption, the healthcare industry can move fast when it must. The industry’s response to COVID-19 makes that …

Improving Digital Patient Engagement During COVID-19: Geisinger’s Evolution

• Although it was a priority for many healthcare organizations even before the COVID-19 pandemic, industry leaders have had to ramp up the frequency in which they leverage …

Selecting the Right Vendor Is Key to Improving the Patient Financial Experience, …

• Fostering a positive financial experience for patients – and thereby capturing a more steady stream of revenue – is critical as healthcare organizations deal with the financial …

Maintaining Momentum in Patient Engagement Technology Adoption

• If healthcare wants to keep up the gains in patient engagement technology adoption it saw at the onset of the COVID-19 pandemic; it’s going to need to tap the providers that …

Modernization Is the Key to Improve Patient Engagement

• The pressure has been on physicians to bring their patient experience up to a more modern patient experience for some time, says Ash Shehata, KPMG’s national sector leader for …

Reimagining Patient Engagement in a Value-Based Care Delivery System

• The Nuka System of Care which allows SCF to effectively treat those customer-owners. The Nuka System of Care is self-described as a “relationship-based, customer-owned approach to …

4 Actions to Elevate the Patient Experience and Spark Growth

• According to a new report from Accenture, 2 out of 3 patients are likely to switch to a new healthcare provider if their expectations for managing COVID-19 are not met, including …

What Medical Practices Are Adding in 2021 to Improve Patient Experience

• In the early weeks of the pandemic, Merahn worked with a practice in the Bronx with 29 clinics serving a high proportion of low-income, high-risk patients that saw significant …

How to Use Apps to Improve Patient Outcomes

• According to a 2016 study in Health Affairs, there were 165,000 mobile health apps available in Apple and Google digital storefronts. In the four years since that study was …

3 Tech-Driven Innovative Patient Engagement Strategies Transforming Healthcare …

• The healthcare industry is rapidly shifting toward more participatory and consumer-centered medicine. This significant change in dynamics is what will push many organizations to …

Level Up Your Engagement Strategy for 2021

• Effective patient engagement is widely known to be tied to high quality care, outcomes, and cost savings. Patient engagement is intrinsically tied to reductions in adverse …

How to Improve Patient Engagement With Referral Data

• Care delivery is evolving as providers emphasize collaboration with patients to improve care outcomes. Patients are increasingly educated and invested in their own care …

Customer Experience Automation - The Next Big Thing in Healthcare?

• Customer experience is everything, especially for healthcare businesses.However, there seems to be a gap between healthcare providers and their consumers. Studies show …

3 Tips for Maintaining Medicare Member Loyalty During COVID-19

• The COVID-19 pandemic likely has Medicare members thinking ahead when it comes to their insurance plan and questioning whether they would be covered if they contract the virus, or …

4 Strategies to Make Telehealth Work for Elderly Patients

• The Covid-19 pandemic catapulted telehealth into the mainstream and it is likely to remain there even after the pandemic subsides. It’s proved highly effective for younger, …

The Best Practices for Patient Appointment Reminders

• Nowadays, it's imperative for health systems to utilize patient appointment reminders. A missed appointment can cause issues for both patients and the healthcare facilities. With …

A Guide to Using Data to Refine Your Patient Outreach Strategy

• The healthcare industry is catching on to the time and cost-savings of automated technology. From appointment reminders to scaled communication efforts, technology is enabling …

How to Advocate Your Patient Portal at Your Practice

• The patient portal has become one of the most important parts of medical practices across the country. New technology offers total software integration that enables your …

4 Marketing Best Practices for Medical Practices to Attract & Retain Patients

• The world of marketing functions on coming up with ways to attract new customers and retaining the existing ones. While adhering to hectic patient schedules and delivering the best …

6 Ways to Reduce No Show Appointments

• During a busy week, it’s easy to forget about scheduled healthcare appointments. But patients who miss appointments can be a source of frustration for physician practices as the …

Factoring in Caregivers Adds Value to a Telehealth Program

• Telehealth programs are so focused on connecting the patient with the provider that they sometimes forget about the other person in the room: the caregiver. And that’s a problem. …

Understanding How Consumers Pick Doctors Online

• To help promote your providers online, it’s essential medical group marketing and operations teams understand how health consumers qualify, evaluate, and select providers. Patients …

How Proactive Patient Engagement Can Influence Patient Health During COVID-19

• Crisis situations often unveil the true strength of relationships between healthcare stakeholders. Amid heightened concerns over the COVID-19 pandemic, consumers have naturally …

Seven Steps to Fix Your Referrals

• IT resources are in high demand – and bandwidth is tight. This webinar will bring together data from several market studies to examine how IT leaders in healthcare can mitigate …

How AI Chatbots Can Boost Patient Engagement And Care Experience

• An artificial intelligence-powered chatbot is helping UCHealth increase patient engagement and improve the care experience.The rise of artificial intelligence tools in healthcare …

Empowering Patients to Make Healthy Changes Virtually

• “Most clinicians have a really hard time talking to patients about healthy behavior change. We either beg or threaten them to make changes. This doesn’t work very well,” says …

Finding the Balance Between Patient Outreach and Patient Care With Technology

• Patient engagement is crucial to all healthcare organizations. It might seem at first glance that the larger an organization is, the more hands there would be to connect with …

How to Re-Engage Patients in the COVID19 Era

• Many people have been hesitant about visiting the doctor’s office, which is yet another hurdle hospitals and health systems need to overcome. It is important to get patients back …

How Physicians Can Humanize Virtual Care

• With modern technology, not even the most welcoming office can humanize healthcare the way a virtual house call can. For years, we’ve assumed that physicians and patients must sit …

Patient Engagement Strategies Ease Patient Worries, Increase Revenue

• Sheri Liebl, executive director of revenue cycle at CentraCare Health, says the healthcare system improved point of service collections by 25% by giving patients options. 

Adding New Patients is Good, but Retaining Them is a Better Idea!

• As a medical practice owner, what’s the one thing your practice counts on? The answer is – patients!While every medical practice needs to acquire new patients, it is equally …

How to Improve Your Virtual Patient Experience

• The adoption of telemedicine is shifting into hyper-drive, with virtual healthcare interactions on pace to top 1 billion by year’s end. When …

Types of Data-Driven Healthcare Campaigns to Drive New Patient Volumes

• Simply put, meeting aggressive service line goals, such as increasing market share, requires a strong data foundation and a precision marketing strategy. A comprehensive data …

4 Ways to Attract and Convert Today’s Healthcare Consumer

• As innovative disrupters enter the healthcare market, today’s average consumer has many options for where and how to obtain healthcare services. That’s because today’s healthcare …

Five Strategies for Better Patient Access and Financial Engagement

• With the rise of healthcare consumerism, people are looking to hospitals, health systems, and physician practices to deliver the same user-friendly, digital experiences they …

Healthcare Marketing Tips for Getting More Patients Through the Door

• Doctor’s offices, dentists, hospitals, and even insurance companies have a lot to deal with at any point in time. There is a lot that goes into operating any type of healthcare …

Tips for Mastering Virtual Patient Engagement

• The successful transition from in-person to audio/video interactions with patients shows strong potential to increase access and satisfaction over the long term. A Deloitte …

Building Patient Engagement Through Telehealth

• Virtual visits are going to be a larger part of health care moving forward and doctors need to embrace it to succeed.The pandemic brought telehealth into the mainstream for many …

5 Strategies to Ensure Patients Use Telehealth Long After the Pandemic

• The pandemic has brought about the rapid adoption of telehealth, as virtual care modalities have greatly aided the nation's efforts to slow the spread of COVID-19. However, it's …

5 Ways to Prepare Your Patient for Their First Telemedicine Visit

• Telemedicine has fast become an important part of our new-normal, owing to its convenience, as well as the growing need to provide continuity of care to patients with chronic …

What Do Patients Expect Now?

• The way we give and receive health care looks starkly different today than it did a few months or even years ago. Providers’ care processes and communication methods that have long …

10 Marketing Ideas if You Are Launching Telemedicine at Your Practice

• In the current situation, putting off routine or non-emergent care is the most responsible and safest option, but it is also financially challenging for medical practices. It also …

Patient Technical Onboarding for a Telehealth Visit

• While most of us have now figured out how to connect a video connection in our daily lives, connecting to Skype or Facetime is different than connecting to most telehealth …

5 Ways to Improve Patient Retention Rates

• As we enter 2020, providers are struggling now more than ever to maintain their patient retention rates. Millennials are transitioning into a stage in life where finding a …

How to Make Chronic Care Management Attractive to Eligible Patients

• While many providers have decided to make the move and begin implementing Chronic Care Management at their practice, they still need to get their patients to sign up for …

How to Get Patients Interested in Chronic Care Management

• Chronic Care Management is an incredible program that connects eligible Medicare patients across the country to life-saving services. Created in 2015, by the Centers for …

Getting Patients to Like mHealth Again

• Having become quite popular over the years, mobile healthcare seems to be entering a plateau. With the oversaturated market and top usage attributed to wealthier consumers, mHealth …

How Mobile Patient Engagement Can Change Patient Behavior

• Who is the most important driver of patient wellness? It’s the patient.Engaged patients are more satisfied patients and more apt to follow treatment plans. Fortunately, we are in a …

As Virtual Care Surges, Pharma Organizations Need to Reimagine Patient and …

• We’ve all seen the headlines about the tsunami of growth expected to hit telehealth and virtual delivery of care. Recent events related to COVID-19 have certainly been one key …

10 Secrets to Get Patients Using Patient Portals

• Patient portals can be great tools for engaging your patients and can even help save you time when patients use secure messaging. Still, getting your practice’s patient portal …

4 Patient Retention Strategies to Implement at Your Healthcare Practice

• For private practices, especially smaller or newer practices, patient acquisition is the key component to growing a successful business. However, too often, healthcare …

Digital Marketing for Healthcare - Best Practices to Retain Patients - September …

• The healthcare sector has evolved in many ways and the digital marketing strategies should not lag behind. It is important for the healthcare sector to retain patients …

Tips to Ensure Telehealth Patient Engagement

• Any telehealth program, no matter the organization’s size, staffing structure, or patient demographics, is meant to be a system that will engage patients in their own care, empower …

How Patient Engagement Supports Chronic Disease Management

• Using patient engagement for chronic disease management can be broken down into three general categories: preventing and detecting the condition, managing the condition with the …

Addressing Covid-19 Fear in Patients to Seek Emergency Care

• Emergency department volume is down nearly 50% as the United States struggles with the Covid-19 epidemic. There is increasing evidence that patients with medical emergencies are …

Four Hospitals Leveraging Social Media to Improve Patient Engagement

• Improved patient engagement can help keep people aware of the full range of resources they have access to, give a heads-up on any important information and offer an extra way to …

Marketing to Patients With Chronic Disease

• Chronic disease patients tend to be loyal to one physician or hospital, as they want to continue their healthcare journey with the provider who has the most context about their …

Overcoming Fears of Patients Amid Covid-19 to Provide Necessary Care

• The reason behind the care delays boils down to fear: According to a survey by the American College of Emergency Physicians, 70% of consumers say they are very or somewhat …

Seven Compelling Content Channels to Engage Rehab Therapy Patients in the …

• In the COVID-19 era, sustaining relationships with current patients and being present in your community to attract new clients is crucial. Many practices have important messages to …

How to Sell Chronic Care Management to Your Patients