A step-by-step guide to reinventing patient experience through human-centered innovation

Experience design is the next frontier for healthcare providers, who must move beyond patient experience to focus on human-centered experiences.

Staff at the University Hospital Southampton in southern England walked in to work on May 7, 2020, to discover a surprise left by the elusive, world-renowned artist Banksy. The touching artwork pays tribute to Britain’s National Health Service’s heroic staff with a depiction of a young boy choosing a nurse as the superhero to play with over Batman and Spiderman.