Health Care Insights Study 2021

The COVID-19 pandemic presented us with both challenges and opportunities, fundamentally changing the ways people view their own health care and that of their families. From mental health to where and how people want to receive care, people's attitudes, needs, and expectations are shifting. The past year showcased new opportunities to further advance health care delivery and accelerate innovation to better meet the needs of patients, customers, and communities. 

This year’s 2021 Health Care Insights Study found that consumers and providers are leaning into virtual capabilities even more and continuing to seek more health care personalization, customization, and accessibility as they engage with health care differently and more meaningfully.