How A New EHR Is Helping One Dermatologist Practice The Way She Wants

In the past, Dr. Caren Campbell of Bay Area-based Caren Campbell MD Dermatology had worked for practices that used a variety of electronic health records.

THE PROBLEM

But none of these EHRs offered online scheduling or online check-in (pre-visit paperwork) for patients prior to arrival – or if they did, they were incredibly expensive. When Campbell was opening her new practice, she shopped around for an EHR that could help keep staffing to a minimum and administrative burden low.

PROPOSAL

She decided on the cloud-based EHR developed by vendor DrChrono.

"They offer online scheduling, online check-in and a patient portal that is user-friendly. And the EHR can be used on a desktop, phone or tablet," Campbell explained. "It is at an affordable price point, and the customer service team is responsive. I could create a seamless experience for patients by integrating the scheduling links within my website and have them see a branded booking site."

Online scheduling cuts down on administrative burden for the office. The practice is able to increase the number of patients and appointments without having to have staff answer and set appointments for patients, she added.