UnitedHealth Launches Employer Virtual Primary Care Service

UnitedHealthcare is expanding its telehealth offerings for employers with a new virtual primary care service that offers access to doctors with low or no co-pays for routine visits on their phones or via computer.

“Prior to Covid, we worked with large primary care practices … and it was really hard to get uptake. Patients wanted it, but doctors were really uncomfortable with the whole idea of seeing patients virtually,” said Dr. Donna O’Shea, Chief Medical Officer of population health management at UnitedHealthcare, the health insurance arm of UnitedHealth Group.