How One Small Practice Found Big ROI From EHR-PM Integration

Sterling Structural Therapy, a five-therapist concierge private practice in Carefree, Arizona, faced a significant challenge: It had no way to grow.

THE PROBLEM

The therapists and the owner lacked a centralized system that would support them in being both efficient and scalable so they could serve as many patients as possible.

"We ran the business on paper for one year, and then used various software solutions for eight years," said Dana Sterling, founder and owner at Sterling Structural Therapy. 

"I had four remote therapists and two full-time admins, one in the front who was client-facing for scheduling, payments and other administrative functions, and one in the back who was developing all our reports and managing the financials."

There were pockets of information accessible only to specific staff members, which resulted in compartmentalization of staff responsibilities. Staff needed to centralize and integrate the various components of the practice, Sterling said.