@ShahidNShah
Creating Seamless Service Throughout a Patient’s Health Journey
Technology today makes it possible for consumers to approach nearly every part of their lives with an instant gratification mentality. With fast-paced and personalized experiences revolutionizing the consumer journey, patients have naturally grown to expect the same level of self-directed convenience throughout their healthcare journey. This includes searching for information about providers and health conditions and scheduling their appointments anytime, day or night.
While adapting healthcare operations to facilitate a personalized virtual and digital experience can be challenging, the onset of COVID-19 has only accelerated the demand for these options. In specialty pharmacy, where pharmacists dispense medications to patients with complex and often chronic conditions, new self-service tools are empowering patients to play a more active role in managing their care.
Continue reading at fiercehealthcare.com
Next Article
-
Frost & Sullivan's Top 10 Predictions for Healthcare in 2021
From vaccines to virtual care, enterprise imaging to precision medicine, these are the growth areas that will shape the direction of healthcare, this year and beyond. Reenita Das is partner and senior …
Posted Jan 5, 2021 Healthcare